Send Us Mail
Our Location
3-5 Ibis Ave. Ibis Acres, San Juan
This job has expired


Service Centre
Job Purpose

The incumbent is primarily responsible for maintaining an effective and pro-active service schedule to ensure the effective and efficient operation of the department and maintaining a superior level of customer satisfaction. This position reports to the Senior Service Advisor.

Key Duties and Responsibilities
  • Manages and ensures that all Service Calls are opened for jobs to be performed, and that all billings are done within the stipulated timeframe.
  • Coordinates and dispatches all service technicians.
  • Ensures that all quotations are completed and sent to customer no later than 24hours after technical assessments are conducted.
  • Works alongside the Parts Department personnel to ensure that all parts are in stock.
  • Ensures that all required productivity hours for technicians are recoded and submitted to the Service Team Leader on a timely basis.
  • Collaborates with Team Leaders to ensure that warranties are accurate and submitted within the stipulated timeframe.
  • Collaborates with the Warranty Personnel to ensure that all FT Farfan claims are being dealt with effectively.
  • Works closely with the Parts Department personnel to achieve the monthly quota for service contracts.
  • Works closely with Team Leaders to ensure all technicians complete all required training.
  • Completes ongoing training plans as per supplier requirements.
  • Any other related responsibilities assigned by Management
Academic Qualifications, Experience and Soft Skills
  • A Diploma in Business Management, with a technical qualification
  • A minimum of five (5) years’ experience in a similar role. Work experience without formal qualifications will be taken into considered.
  • A minimum of three (3) years Supervisory experience, with a proven track record of excellent customer service
  • Proficiency in the Microsoft suite of products
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Excellent Communication skills, both oral and written
  • Team oriented
  • The ability to work in a fast paced environment with minimum supervision

All applications are to be submitted no later than January 19th, 2023

Join the FT Farfan team and take the next step of your career
Apply now
Expires : 
Share This Job
FT Farfan Limited is the most diversified Industrial Supply company in Trinidad and Tobago catering to customers in the energy, petrochemical, industrial, construction, agricultural and transport sectors.
© FT Farfan Limited 
 All rights reserved.
[sg_popup id=437]
sun linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram