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Service Advisor - Contracts

Service Centre

Job Purpose

The incumbent is primarily responsible for maintaining an effective and pro-active service schedule
to ensure the effective and efficient operation of the department and maintaining a superior level of
customer satisfaction. This position reports to the Senior Service Advisor.

Key Duties and Responsibilities

  • Manages and ensures that all Service Calls are opened for jobs to be performed, and that all billings are done within the stipulated timeframe.
  • Coordinates and dispatches all service technicians.
  • Ensures that all quotations are completed and sent to customer no later than 24hours after technical assessments are conducted.
  • Works alongside the Parts Department personnel to ensure that all parts are in stock.
  • Ensures that all required productivity hours for technicians are recoded and submitted to the Service Team Leader on a timely basis.
  • Collaborates with Team Leaders to ensure that warranties are accurate and submitted within the stipulated timeframe.
  • Collaborates with the Warranty Personnel to ensure that all FT Farfan claims are being dealt with effectively.
  • Works closely with the Parts Department personnel to achieve the monthly quota for service contracts.
  • Works closely with Team Leaders to ensure all technicians complete all required training.
  • Completes ongoing training plans as per supplier requirements.
  • Any other related responsibilities assigned by Management

Academic Qualifications, Experience and Soft Skills

  • A Diploma in Business Management, with a technical qualification
  • A minimum of five (5) years’ experience in a similar role. Work experience without formal qualifications will be taken into consideration.
  • A minimum of three (3) years Supervisory experience, with a proven track record of excellent customer service
  • Proficiency in the Microsoft suite of products
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Excellent Communication skills, both oral and written
  • Team oriented
  • The ability to work in a fast paced environment with minimum supervision
Join the FT Farfan team and take the next step of your career
Apply now
Expires : 
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FT Farfan Limited is the most diversified Industrial Supply company in Trinidad and Tobago catering to customers in the energy, petrochemical, industrial, construction, agricultural and transport sectors.
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