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csr@ftfarfan.com
Our Location
3-5 Ibis Ave. Ibis Acres, San Juan

Service Advisor - Contracts

Full-Time
Service Centre

Job Purpose

The incumbent is primarily responsible for maintaining an effective and pro-active service schedule
to ensure the effective and efficient operation of the department and maintaining a superior level of
customer satisfaction. This position reports to the Senior Service Advisor.

Key Duties and Responsibilities

  • Manages and ensures that all Service Calls are opened for jobs to be performed, and that all billings are done within the stipulated timeframe.
  • Coordinates and dispatches all service technicians.
  • Ensures that all quotations are completed and sent to customer no later than 24hours after technical assessments are conducted.
  • Works alongside the Parts Department personnel to ensure that all parts are in stock.
  • Ensures that all required productivity hours for technicians are recoded and submitted to the Service Team Leader on a timely basis.
  • Collaborates with Team Leaders to ensure that warranties are accurate and submitted within the stipulated timeframe.
  • Collaborates with the Warranty Personnel to ensure that all FT Farfan claims are being dealt with effectively.
  • Works closely with the Parts Department personnel to achieve the monthly quota for service contracts.
  • Works closely with Team Leaders to ensure all technicians complete all required training.
  • Completes ongoing training plans as per supplier requirements.
  • Any other related responsibilities assigned by Management

Academic Qualifications, Experience and Soft Skills

  • A Diploma in Business Management, with a technical qualification
  • A minimum of five (5) years’ experience in a similar role. Work experience without formal qualifications will be taken into consideration.
  • A minimum of three (3) years Supervisory experience, with a proven track record of excellent customer service
  • Proficiency in the Microsoft suite of products
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Excellent Communication skills, both oral and written
  • Team oriented
  • The ability to work in a fast paced environment with minimum supervision

Apply Now

Fill the form below to submit your application for this position. We appreciate all applicants however only suitable candidates will be contacted for further discussions. We look forward to working with you!
Join the FT Farfan team and take the next step of your career
Apply now
Expires : 
2022-05-31
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FT Farfan Limited is the most diversified Industrial Supply company in Trinidad and Tobago catering to customers in the energy, petrochemical, industrial, construction, agricultural and transport sectors.
© FT Farfan Limited 
2022.
 All rights reserved.
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