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3-5 Ibis Ave. Ibis Acres, San Juan
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Customer Support
Job Purpose

The incumbent is responsible for providing excellent customer service to our customers. This position reports to the Senior Sales Coordinator.

Key Duties and Responsibilities
  • Processes orders for the department.
  • Coordinates calls and enquiries from customers and provides information on the full range of products.
  • Acts as liaison between the sales representatives and customers and performs the billing function.
  • Assists in producing reports and statistics.
  • Conducts market surveys.
  • Develops new business with call-in customers.
  • Processes parts warranty claims within the timeframe stipulated by the supplier.
  • Provides daily administrative support to the department.
  • Assists with the preparation of tenders, presentations, business proposals and reports.
  • Prepares quotations for customers and records information in quotation logs.
  • Processes payments from customers in the form of cash, cheques and debit or credit cards.
  • Processes credit notes, delivery notes and Item Return Authorisation Form (IRA).
  • Retrieves and processes pick tickets and invoices.
  • Prepares daily deposits to be banked on a daily basis.
  • Maintains cash float on a daily basis.
  • Follows up on matters pertaining to the department’s operations.
  • Adheres to the proper safety policies and practices.
  • Any other related responsibilities assigned by Management.
Academic Qualifications, Experience and Soft Skills
  • A minimum of Five (5) CXC O’ Level passes inclusive of English Language and Mathematics.
  • A minimum of two (2) years’ experience in a similar environment.
  • Proficiency in the Microsoft Suite of products.
  • Experience in parts order processing will be considered an asset.
  • Excellent organizational skills.
  • Team oriented.
  • Excellent communication skills, both oral and written.
Join the FT Farfan team and take the next step of your career
Apply now
Expires : 
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FT Farfan Limited is the most diversified Industrial Supply company in Trinidad and Tobago catering to customers in the energy, petrochemical, industrial, construction, agricultural and transport sectors.
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