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3-5 Ibis Ave. Ibis Acres, San Juan
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Customer Support
Job Purpose

The incumbent is responsible for providing quality Customer Service to our valued customers while also ensuring that Customer Care Metrics and Targets are met.

Key Duties and Responsibilities
  • Provides information to customers including pricing, product features and availability of products.
  • Processes orders from customers including those received via fax, email, telephone and Sale Representatives.
  • Works closely with respective Sale Managers and Sale Representatives in order to provide optimal effectiveness and coverage of customers’ accounts.
  • Prepares invoices and quotations.
  • Handles Customer Complaints/Issues.
  • Logs and categorizes customers’ queries/complaints/requests.
  • Develops and maintains Customer Relations through active Call Out Campaigns and Social Media interactions.
  • Provides support and coverage within Customer Care to ensure customer needs are met and Customer Care targets are met.
  • Prepares reports.
  • Contacts new and existing customers to ensure quality service.
Academic Qualifications, Experience and Soft Skills
  • Five (5) CXC or GCE O’ Level passes inclusive of English Language and Mathematics.
  • At least two (2) years’ experience in the field of Customer Service.
  • Proficiency in the Microsoft suite of applications.
  • Excellent interpersonal skills.
  • Team Oriented.
  • Excellent communication skills both oral and written.
  • The ability to work in a fast paced environment with minimum supervision.
Join the FT Farfan team and take the next step of your career
Apply now
Expires : 
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FT Farfan Limited is the most diversified Industrial Supply company in Trinidad and Tobago catering to customers in the energy, petrochemical, industrial, construction, agricultural and transport sectors.
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